Prices shown on our website includes VAT and other taxes. Prices are day prices.
Price when ordering is the actual price.
Blue Cat Audio makes certain reservations for printing errors, price errors, changing in taxes and VAT, as for products which are sold out or failure in delivery from our manufactures.
When you have placed an order you will receive an order confirmation. If you have not received such one within one hour, please get back to us immediately. You will once again receive a new mail the same day as your order is sent of.
When doing business with Blue Cat Audio business terms are negotiated in Danish or English.
If you wish to receive a copy of your order confirmation send a request of such to firstname.lastname@example.org
It is only possible to place orders in our webshop. If you may have any requests to a certain product not listed on our site or any other questions in general please contact us by mail email@example.com. We are quick in responding to such matter and we promise to get back to you within 24 hours. You can also get in touch with us by phone +45 50 45 06 61 or +45 31 37 54 11.
We offer several ways of paying. The most secure one, and the one always recommended is paying by card. We receive these types of cards:
Prepaying is to our bank account. Registration number 3409 and bank account number 0012245076 (Danske Bank). Make sure you add your full name and order confirmation. This will ease the process and speed up your order
Online payment with cards
When paying with cards the amount is not drawn from your account until order has been sent of to you. Payment is done through secure and safe SSL connections (Secure Socket Layer). This means your card information can not be seen by others.
When you pay with card we take the freedom to make sure the information given are correct.
We are always capable of deducting the prices from time when ordered caused by either if the products are sold out or for any other reason. We will never be able to raise the price.
Time for delivery
Time for delivery is depending on which product ordered. Most of our products are special orders which means time of delivery can be different from some products to others. The expected time of delivery is listed for each product.
Please check our stock list. If listed, we can guarantee shipping your order within 24 hours with an estimated time of delivery from 1-5 days depending on where you are located.
Blue Cat Audio are taking care of all costs according to shipping unless anything else is agreed upon.
We always send you a T&T number for you to keep track on your order.
As a standard procedure you always have 14 days of returning policy if the order is returned in the condition as when received.
NOTE!! When ordering special orders these terms does not count. When you place a special order upon your request there is NO return policy.
SPECIAL ORDER! What products are we talking about?
- Zu Audio: If you wish for a special color which is not listed as a standard (Rustic Hickory, Ghost Back, Electric Blue, Sangria Red or American Walnut) it is a special order.
- Speaker cables and other audio cables: Length above standard 3,0 meter for the speaker cables and 1,0 meter for other audio cables are considered as special requests.
- Audion tube amplifiers: All amplifiers from Audion can be build upon request. All models from El-34 PCB and up to 300B Special Edition MK4 are possible to listen to upon request. These are not a stock list product and can be build and customized the way you wish for. Delivery time is around 14 days give or take and are considered as special orders.
When speaking of using you return rights all cost of shipping is hold upon you as the costumer. You are responsible for warranty and packing.
You bear the risk of the item from the delivery of the item, and upon return you are responsible for the goods being packaged properly.
Within 14 days you need to let us know that you wish to regret and return your order. This needs to be done by mail or by calling us on the phone. Here you need to make very clear that you wish to return your order on the terms listed above.
You are not able to simply return your order if not letting us know up front.
Product condition, when returning the product:
You can only be held responsible if the product has been damaged in any way or is considered by Blue Cat Audio as used. You are more than welcome to try out the product as if you were in an actual store but no more than that.
If the product when returned is considered used, you will by returning the product only be able to receive some of your costs or noting depending on validation of the individual products.
We consider the validation of a product as zero when the product has been used more than what you would be able to do so in a physical store.
To be able to get all your costs covered you are only allowed to test out the product and not actually use it.
Returns are sent to:
Blue Cat Audio ApS
NOTE! We do not receive packages sent per COD.
According to danish law all products come with a standard 2-year warranty. This means you are able to have your product repaired, switch into another similar product, money back or a deduction in price all depending on the actual situation.
Damaged products caused by the costumer for mishandling these are not covered by warranty. Use of your warranty must be informed to Blue Cat Audio in descent time after receiving your order.
2 months are considered as a fair period of time unless anything else is agreed upon.
If the product is considered covered by warranty, we will of course return whatever cost you might have for returning the products based on our own shipping prices.
Returned goods goes to:
Blue Cat Audio ApS
Information we need when you wish to return a product:
Detailed information about the issues with the product.
NOTE! We do not receive packages sent per COD.
Remember always to send the products back safely wrapped up so no damage can be caused.
Policy according to costumer information
We do not resell your personal information or disclose your information to others. They are only registered in our customer directory, and you can at any time delete your information if you wish.
In order for you to enter into an agreement with us at bluecataudio.dk, we need the following information:
- Phone number
- E-mail address
We make the registration of your personal information for the purpose of delivering the item to you. The personal data is registered with Blue Cat Audio and stored for up to five years after which the information is deleted. When collecting personal information through our website, we ensure that it always happens when you express your consent, so that you are informed about exactly what information is collected and why.
Responsible for handling your information correct at Blue Cat Audio is Mr. Daniel Rand, founder and CEO at Blue Cat Audio.
We do not store customer information encrypted. We do not transmit customer information encrypted.
As registered with bluecataudio.dk, you are always entitled to object to the registration. You also have the right to understand what information is registered about you. These rights are in accordance with the Personal Data Law and inquiries in connection with this are directed to Blue Cat Audio by email.
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The only reason to do so is again to build an even better website for you as our costumer which is our first priority.